Privacy Policy

Iactiveo Privacy Notice

Updated September 14, 2023

Our Notice outlines:

How and why we collect your personal information;
How your personal information is used and protected;
When and with whom we share your personal information; and
What choices you can make about how we collect, use, and share your personal information.

Iactiveo Privacy Notice Frequently Asked Questions

By using this site, you have consented to our Privacy Policy and that you have the legal capacity to give consent. Otherwise, you may discontinue and log out at this stage.

What Does This Privacy Notice Include?

This Privacy Notice describes how we handle your personal information, the reasons we do so, the choices you may have regarding our use of the information, and the measures we take to protect the security of the information. It covers Iactiveo, and our websites and mobile services where this Privacy Notice is posted.

What is Our Pledge of Accountability?

We require our associates, business partners, and service providers to manage your personal information properly.

We have designated a team of trained associates who are responsible for helping to ensure compliance with this Notice. We require all those who manage customers’ personal information to do so properly and in accordance with our policies.

What Type of Information Do We Collect and How Do We Collect It?

We collect information to deliver the products and services you request, to help improve your shopping experience, and to support our business functions. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.

What Information Do We Collect?
We may collect or receive the following categories of personal information. Not all categories may be collected or received for every individual:

Identifiers: Personal identifiers, such as name, telephone number, physical address, email address, government-issued identifiers (e.g., driver’s license), and signatures
Device Information and Online Activity: Device and online identifiers, account login information, keystroke patterns indicative of human or bot website/app usage, mobile and web network activity and related information (such as Mac address, IP address, cookie IDs, browser activity, and other information associated with your browsing history), and social media information
Commercial Information: Purchase and transaction history information (such as products or services you have purchased, rented, or returned), product testimonials, and competition entries
Communications: Communication details (such as the content of emails, text messages, or other communications), call logs, and calendar information where Iactiveo is a party to the exchange
Demographic Information: In some cases, we request that you provide age or gender.
Financial Information: Financial information, such as credit or debit card numbers, financial account numbers, and claims information
Biometric Information: Biometric information, such as voice prints, face geometry, and palm prints or fingerprints
Geolocation: Location information, such as geolocation information
Sensory Information: Audio, visual information, and other sensory information such as photographs and audio and video recordings
Inferences: Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors, intelligence, and aptitudes
Feedback or response information. If you provide feedback through the Services, or if you respond to a survey or other communication from Iactiveo or its vendors, we collect your response information, including the content of your feedback or response message.
Content and files. If you send us email messages or other communications such as requests for customer support, fill out a form, or participate in a promotion, we will collect and retain those communications.
Chat Features. When you use the virtual assistant or chat features on our Services, you provide consent for us to collect the content of your chat (that is, the words you type into the chat feature and the responses you receive).

How Do We Collect Information? We collect information from you in a variety of ways. It may be:

Provided directly by you or a member of your household
Collected from a device associated with you or your household
Collected from another company within our family of companies
Collected from an external third-party source
Collected from another solution or asset
Collected from other sources, when it is appropriate, to help us correct or supplement our records, improve the quality or personalization of our services, increase the appeal and relevance of advertising, and to prevent or detect fraud

Information Provided Directly by You or a Member of Your Household You actively share information with us in various ways online. For example, you share information when you:

Make an online purchase, or other transaction, with us;
Create an account on one of our websites or mobile services;
Use a gift registry or create a mobile shopping list;
Participate in our programs;
Conduct a transaction or request a service where we collect information.
Request customer service or contact us;
Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services;
Participate in a contest, sweepstake, promotion, or survey; or
Use features of our websites and mobile services that may ask you to grant us access to the camera, microphone, or contacts on your computer or mobile device (such as voice search or scanning bar codes or importing your mobile contacts). We only collect this information when you grant us access on your device.

When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth, and payment information.

Information Collected From a Device Associated With You or Your Household
You also passively provide us information in other ways through technology. This information helps our websites and mobile services work correctly and supports customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services that may be of interest to you. Here are some examples:

Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This may include information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of referring websites, the path you take through our websites, and other information about your session on our websites.
Browsing Information: We use our own and third-party technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. We use these tools to provide an integrated and more personalized shopping experience for you. For example: cookies allow us to provide you relevant information as you use or return to our sites; web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. Under certain circumstances, we permit third parties to collect information on our websites for their own business purposes using cookies, web beacons, iframes and similar technologies.
Precise Device Location Information: We may collect information about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you, Iactiveo office.

Information We Collect From Another Company Within Our Family of Companies
We may collect your personal information from another organization within our corporate family of companies.

Information We Collect From External Third-Party Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services, and prevent or detect fraud. We collect information from consumer reporting agencies in conjunction with products or services that involve financial risk to Iactiveo, such as transactions in which Iactiveo extends you financing. We also receive information, such as device information and browsing information, from third parties for marketing purposes, for example to provide you with personalized ads on Iactiveo and third-party websites and mobile services.

How Do We Use Your Personal Information?

We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.

Some examples include:

Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage, or providing similar services
Providing advertising and marketing services, including targeted advertising
To conduct auditing and monitoring of transactions and engagement, including auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us
Helping to ensure security and integrity and prevent fraud
Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them
Debugging to identify and repair errors
To conduct business analysis, such as analytics, projections, identifying areas for operational improvement
To conduct research and development, including undertaking internal research for technological development and demonstration
To fulfill our legal functions or obligations

To do the above, we combine information, collected online, including information from third party sources. We also may transfer or share your personal information within our corporate family of companies, as permitted by law.

How Do We Share Your Personal Information Outside of Iactiveo?

We are careful to share your personal information in ways that respect your privacy and only as described in this Notice. We view you as a valued customer, not a product, and we do not sell or rent your personal information to others for money. All of the categories of personal information that we collect have been shared with other companies, including those within our corporate family, for a business purpose. We may share your personal information in the following circumstances:

Other Businesses in our Corporate Family
We may share your personal information with other brands and businesses within the Iactiveo corporate family. When we do, the information will be used in ways that are consistent with this Notice.

Service Providers
We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in Nigeria or other locations where the service providers or Iactiveo maintain facilities.

Products and Services Offered by Other Businesses
We will sometimes enable other businesses to make their products or services available to our customers, such as through Iactiveo.com Services. You may purchase products or services from these other businesses at our stores or through our websites or mobile services. When you purchase these products or services, we identify the other business and share with this business personal information related to your purchase of their products and services. These other businesses may operate their business in Nigeria or in other countries.

Co-Branded Products and Services
We may share your personal information with companies that offer co-branded products or services. In conjunction with the co-branding program, we may receive compensation from the co-branding activity. These companies are prohibited from using your personal information for purposes other than offering you, and administering your use of, these co-branded products and services.

Legal Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Iactiveo, our customers, our associates, or other persons. Examples include:

Protecting the health or safety of customers;
Addressing crimes committed on Iactiveo property;
Identifying and addressing fraud or financial risk;
Providing personal information from cameras to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry; and
Responding to an investigative body in the case of a breach of an agreement or violation of law.

Business Transfers
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Notice.

Deidentified & Aggregated Personal Information
Iactiveo continually strives to make customer shopping experiences more relevant and with less friction and may offer related services and insights to its suppliers and others. As a result, Iactiveo may share with others insights that combine information from many customers in ways that do not directly identify you. For example, Iactiveo may combine your shopping history with that of other customers to deliver generalized insights to Iactiveo’s suppliers. These insights do not identify individual customers. This information helps Iactiveo suppliers provide products and services relevant to Iactiveo customers. Iactiveo may receive payment for these insights.

To deliver information about products and services that may be of interest to you, we may share information with other companies, such as publishers, advertisers and measurement analytics providers. For example, we may share device-related data (such as device identifier, type of device, IP address, cookies and other information associated with your browsing and app usage) and individual preferences and characteristics (such as insights and inferences related to shopping patterns and behaviors). This information does not identify you directly, but is necessary to personalize the advertisements you receive. Iactiveo does not receive payment for this information.

With Specific Notice or Your Consent
In circumstances other than those described above, we will provide specific notice or ask for your affirmative consent, as required by law, before we share your personal information outside of our corporate family of companies, and we also will not sell or rent your personal information for money.

What are Your Choices?

You have choices about the various ways we collect, use, and share your personal information.

You can opt out of receiving promotional materials from Iactiveo by sending us email at help@Iactiveo.com

We also personalize your experience on our sites and mobile services by showing you advertisements from Iactiveo or our advertising partners that are tailored to your interests.

Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.

You can opt out of targeted advertising cookies and digital trackers by visiting the Cookie Settings page.

We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.

Marketing Preferences
When we are sending marketing communications to you, we use the following standards:

We use an opt-in standard for automated phone and text messages, and for sharing personal information with companies outside our corporate family of companies for their use in direct marketing of their products, such as sending you promotions for their products. Opt-in means we will only conduct the activity with your affirmative consent.
We use an opt-out standard for email and app notifications. Opt-out means we may contact you, but will stop upon your request (as described below).

If you contact us by email, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of email, include your email address. Please allow sufficient time for your marketing preferences to be processed. It may take up to 30 days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent.

Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order.

Interest-Based Advertising Preferences
We personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests. For example, if you browse or shop for electronics with us or on other sites, we may show you ads for electronics as you continue to browse the Internet.

We show you advertisements related to Iactiveo or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for Iactiveo on participating websites and mobile services based on how you browse.

Mobile Location Settings
Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information. You will also need to adjust your device’s Bluetooth settings to completely disable the collection of Bluetooth location-related data. See your device instructions to learn more about these settings.

Device Camera and Microphone
Some of the features on our websites and mobile services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone.

What are cookies, and how does Iactiveo use cookies on its websites?

Cookies are small pieces of text sent as files to your computer by the website you are visiting. Iactiveo.com uses its own and third-party cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

Iactiveo uses two main types of cookies - session cookies and persistent cookies:

Session cookies exist for only as long as your browser remains open. For example, it allows us to remember the items added to your shopping cart as you browse different pages on Iactiveo’s websites. Please note that if you block cookies from Iactiveo.com, you may not be able to make purchases on the website.
Persistent cookies last from one visit to another. We use persistent cookies to provide you a more personalized shopping experience and to help you navigate our websites more efficiently. For example, persistent cookies are used to remember who you are and show you items you have previously browsed online or to show you which local store you have chosen as your “home” store.

You can manage your cookie preferences from within your browser. Please see the Help section on your browser for information on how to manage your cookie preferences.

What are web beacons?

Web beacons are small images, usually 1x1 pixels on a website that are used to determine whether a page was visited by the user.

Iactiveo.com uses web beacons in different ways, including to understand how our customers use our website and to personalize website content for our customers.

What happens to my information when I uninstall the Iactiveo app?

You can easily stop the collection of information by our mobile applications by uninstalling the mobile applications. When you uninstall the Iactiveo app from your phone, you will remove your login information on the app.

How Do You Access and Update Your Personal Information?

We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.

You can access or update your personal information, including contact or account information, in the following ways:

If you have created an account on one of our websites or mobile services, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
You can delete your user account within our mobile apps at any time.

How Long Do We Retain Your Personal Information?

We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Iactiveo policy.

How Does Iactiveo Protect the Privacy of Children Online?

As a general rule, our websites and mobile services are not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. Any website or mobile service directed to children under the age of 18 will explicitly state that it collects information from children. In those instances, a separate privacy notice will be posted detailing the practices specific to those websites or mobile services.

Please contact us if you have concerns regarding the potential collection of your child’s information.

Who Can I Contact at Iactiveo About the Privacy Notice?

To contact the Customer Service Team about this Privacy Notice or about how we handle your personal information, email us at help@Iactiveo.com and use any of the channels.

How Will I Know if This Notice Changes?

Please check our Privacy Notice periodically for changes. We will provide additional notice of significant updates. We will post the date our Notice was last updated at the top of the Privacy Notice. Iactiveo.com reserves the right to make changes and/or updates to this Privacy Policy from time to time, without prior notice, and the latest version on this policy will be posted on our websites. You are advised to view this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our webpages.